Terms & Conditions

1. Acceptance of terms

By accessing or using the Francis Optimal Performance Chiropractic website at https://optimalperformancechiro.com (the “Site”), you agree to be bound by these Terms & Conditions (“Terms”), our Privacy Policy, any posted disclaimers, and all applicable laws and regulations. If you do not agree with these Terms, you must not use the Site.

We may revise these Terms at any time by posting an updated version on the Site, and your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms.

2. About Francis Optimal Performance Chiropractic

The Site is operated by Francis Optimal Performance Chiropractic (“Francis Optimal Performance Chiropractic,” “we,” “us,” or “our”), a chiropractic practice located at 2500 Grubb Road Ste. 132, Wilmington, DE 19810. We provide chiropractic care and related wellness services, which may include spinal adjustments, rehabilitative exercises, soft tissue techniques, and other non‑surgical musculoskeletal treatments.

Information on the Site about our services, office policies, hours, pricing, and any promotions is provided for general informational and marketing purposes only and may be updated, modified, or discontinued at any time.

3. Eligibility and account use

To request appointments, complete intake forms, or use certain online features, you may be asked to provide personal information or create an account through our scheduling or patient portal platforms. By using these features, you agree to:

• Provide accurate, current, and complete information.

• Maintain the confidentiality of any login credentials.

• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate access to online features, refuse service, or update information as needed if we believe you have provided false information or violated these Terms or any other practice policies.

4. Website use and prohibited conduct

You may use the Site only for lawful purposes and in accordance with these Terms. You agree that you will not:

• Use the Site in any way that violates applicable law or regulation.

• Attempt to gain unauthorized access to any part of the Site, other accounts, or any systems or networks connected to the Site.

• Interfere with or disrupt the operation or security of the Site.

• Use the Site to transmit any harmful, fraudulent, defamatory, obscene, or otherwise objectionable content.

We may monitor use of the Site and restrict or terminate access if we believe your use is inconsistent with these Terms or our policies.

5. Office policies and in‑clinic rules

Use of our physical office, services, and facilities is governed by our office policies, financial policies, and any written forms or agreements you sign as a patient, all of which are incorporated into these Terms by reference. These policies may address, for example:

• Scheduling, cancellations, and late arrival rules.

• Financial responsibilities, insurance processing, and self‑pay policies.

• Conduct and respectful use of the clinic and equipment.

• Eligibility, age restrictions, and health/safety requirements.

• Grounds for refusal of service, rescheduling, or termination of the patient‑provider relationship.

If there is any conflict between these Terms and a signed clinical, financial, or consent form regarding in‑clinic rights and obligations, the signed form and office policies will control.

6. Services, fees, and insurance

Descriptions of services, fees, and any insurance‑related information on the Site are provided for convenience and general information only and do not constitute binding offers. Specific terms regarding:

• Covered and non‑covered services.

• Fee schedules, co‑pays, deductibles, and coinsurance.

• Self‑pay rates and payment plan options.

• Requirements related to referrals, authorizations, or medical necessity.

are governed by applicable clinical and financial policies, your individual treatment plan, and any agreements you sign at or before the time of service. We may modify services, fees, and insurance participation at any time, subject to applicable law and payer contracts.

7. Online booking, payments, and billing

If the Site or linked platforms allow you to request appointments or make payments online, you authorize us and any third‑party payment processors we use to charge the payment method you provide for all applicable charges, including any taxes or fees disclosed at checkout.

You are responsible for ensuring that your payment information is accurate and up to date and for all charges incurred via your account or submitted information. Unless otherwise stated in a specific agreement or required by law, payments for services are generally non‑refundable once rendered.

Billing and collection of balances are governed by our financial policies and any separate agreements you sign.

8. Cancellations, rescheduling, and missed appointments

Our cancellation, rescheduling, and missed appointment policies are described in our office and financial policies and any new‑patient paperwork you sign. These policies may include:

• Minimum notice required to cancel or reschedule an appointment.

• Fees or charges associated with late cancellations or no‑shows.

• Conditions under which repeated missed appointments may result in modified scheduling or termination of the provider–patient relationship.

Using the Site to request or manage appointments does not alter your obligations under these existing policies.

9. Medical and wellness disclaimer

Content on the Site, including descriptions of services, educational materials, blog posts, articles, videos, and any other information, is provided for general informational and educational purposes only. It is not intended as, and does not constitute, medical advice, diagnosis, or treatment.

You should always:

• Consult a licensed healthcare provider about any questions or concerns regarding your health or before starting, changing, or stopping any treatment or exercise program.

• Not disregard, avoid, or delay obtaining professional medical advice because of information you have read on the Site.

No provider–patient relationship is created solely by viewing the Site or sending information through general contact forms. Any clinical relationship is established only after appropriate in‑person or telehealth evaluation and completion of required forms and consents.

10. No guarantees of results

Chiropractic care and related services are intended to support musculoskeletal health and overall wellness, but individual results vary. We do not guarantee any specific clinical outcome, pain relief, functional improvement, or other result.

Any testimonials, patient stories, or case examples that may appear on the Site represent individual experiences and are not a guarantee that you will experience the same or similar outcomes.

11. Intellectual property

The Site and all content on it—including text, graphics, logos, images, videos, icons, service descriptions, and overall design—are owned by or licensed to Francis Optimal Performance Chiropractic and are protected by copyright, trademark, and other intellectual property laws.

You may access and use the Site solely for your personal, non‑commercial use. You must not:

• Copy, reproduce, modify, distribute, transmit, display, or create derivative works from any part of the Site without our prior written consent.

• Use our name, logos, or branding in any manner that may cause confusion or imply endorsement without express permission.

Any unauthorized use of the Site or its content may violate applicable laws and these Terms.

12. Third‑party sites, platforms, and content

The Site may provide links or access to third‑party websites, scheduling platforms, patient portals, payment processors, social media pages, or other external services. These resources are provided for your convenience only and do not constitute an endorsement.

We do not control and are not responsible for the content, security, or privacy practices of third‑party sites or services. Your use of any third‑party service is governed by that provider’s own terms and privacy policies.

13. Privacy and data protection

Our collection and use of personal information via the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to our collection, use, and disclosure of information as described in the Privacy Policy.

If you access a patient portal or third‑party scheduling or payment application, your information may also be processed under that provider’s terms and privacy practices. Clinical records and protected health information (PHI) are handled in accordance with applicable law and our Notice of Privacy Practices, where applicable.

14. Disclaimers

The Site and all content and services made available through it are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. Without limiting the foregoing, we do not warrant that:

• The Site will be uninterrupted, timely, secure, or error‑free.

• The information on the Site is complete, current, or free from inaccuracies.

• Any defects or errors will be corrected.

To the fullest extent permitted by law, we disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

Nothing in these Terms limits or replaces any medical disclaimers or notices provided in our clinical documents or separate disclaimer pages.

15. Limitation of liability

To the maximum extent permitted by law, Francis Optimal Performance Chiropractic and its owners, officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of, or inability to use, the Site or its content.

To the extent that any liability cannot be excluded, our total aggregate liability to you for any claims arising out of or related to the Site or these Terms will be limited to the amount, if any, you paid directly to us for use of the Site in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Francis Optimal Performance Chiropractic and its owners, officers, employees, contractors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of or access to the Site.

• Your violation of these Terms or any other applicable policies.

• Your violation of any rights of another person or entity.

17. Suspension and termination

We may suspend or terminate your access to all or part of the Site at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in conduct that may harm the practice, other users, or third parties.

Suspension or termination of Site access is separate from and does not, by itself, alter any clinical, financial, or treatment relationship, which is governed by its own agreements and policies.

18. Governing law and jurisdiction

These Terms and your use of the Site are governed by the laws of the State of Delaware, without regard to conflict‑of‑law principles. You agree that any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Changes to the Site

We may update, modify, suspend, or discontinue any aspect of the Site, including content, features, or availability, at any time without notice or liability. We also reserve the right to modify these Terms as described in Section 1.

20. Contact information

If you have any questions about these Terms or the Site, please contact us:

Francis Optimal Performance Chiropractic
2500 Grubb Road Ste. 132
Wilmington, DE 19810
Phone: (302) 475‑3200
Email: [email protected]
Website: https://optimalperformancechiro.com